The Philippine Deposit Insurance Corporation (PDIC) successfully maintained its ISO 9001:2015 certifications for three of its core processes – real property disposal, loans management, and bank examination – following audits conducted by two independent certifying bodies in November 2025.
In its audit report, certifying body TÜV SÜD Management Service commended the PDIC for its sustained commitment to continuously improving its quality management systems. The report highlighted several recent corporate milestones that reinforce this commitment, including upgrades in the Corporation’s IT infrastructure, strong customer satisfaction ratings, zero customer complaints recorded during the monitoring period, and implementation of an enhanced risk management framework.
These achievements underscore the Corporation’s ongoing effort to strengthen governance, efficiency, and customer-centric service delivery.
The real property disposal process plays an important role in carrying out the PDIC’s mandate to liquidate assets of closed banks for the benefit of creditors. To ensure transparency, fairness, and efficiency, the Corporation employs various modes of asset disposal, including public bidding, negotiated sale, lease-purchase arrangement, donation, and transfers or sales to other government agencies.
A key innovation is the PDIC’s electronic bidding (e-bidding) portal, that allows property buyers to seamlessly and conveniently participate in auctions through the Corporation’s website. This digital platform reflects the PDIC’s commitment to modernize its operations and provide easier access to asset disposal opportunities.
The latest audit revealed no non-conformities in the quality management system on real property disposal. The Corporation has maintained its ISO 9001:2015 certification for this process since 2019.
Meanwhile, the second certifying body, SOCOTEC Certification International, also recommended the continued certification of the PDIC’s loans management and bank examination processes, including their support functions. SOCOTEC’s audit similarly found no non-conformities which further affirmed the strength and consistency of the Corporation’s quality management system.
SOCOTEC cited several noteworthy improvements, as well, including enhancements to the Closed Bank Loan Incentive Program (CLIP 3.0) that offered discounts and incentives to help borrowers of closed banks settle their obligations, increased utilization of the LandBank Link.Biz payment, strengthened compromise settlement procedures, updated standard operating guidelines and bank examination guidelines, and expanded capacity-building programs for bank examiners to ensure sustained professional excellence.
SOCOTEC also commended the Corporation’s accelerated shift toward digitalization that is helping reduce manual intervention and improve turnaround time for the benefit of customers.
ISO 9001:2015 certification represents an internationally recognized seal of excellence, providing clients and stakeholders with confidence that the PDIC’s processes consistently meet global standards for efficiency and quality. The reaffirmation of these certifications reinforces the unwavering commitment of the Corporation to service excellence and transparent governance.
The PDIC also continues to maintain ISO 9001:2015 certification for two other major core areas – claims settlement operations and assessment of member banks. Since 2020, all five of these core services of the Corporation and their respective support processes have remained fully certified under the ISO 9001:2015 standards.
The PDIC is the state deposit insurer that promotes and safeguards the interest of the depositing public by way of providing deposit insurance coverage on all insured deposits. Individual deposits are insured by PDIC up to P1 million per depositor, per bank. Likewise, as provided under the PDIC Charter, the aggregate interest of each co-owner over joint deposit accounts is also separately insured up to P1 million. As a co-regulator of banks, the PDIC works closely with the Bangko Sentral ng Pilipinas for the conduct of joint bank examinations. The Corporation also promotes financial stability by working with the BSP and other financial regulators of the Financial Stability Coordinaton Council. Meanwhile, as the statutory receiver of closed banks, the PDIC is mandated to liquidate the assets of closed banks through loans collections and asset disposal. Proceeds from loans collection and asset disposal are added to the pool of liquid assets of closed banks which will be used to help settle claims of their creditors and uninsured depositors.
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